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I've probably been one of the biggest
proponents regarding similarities in targeting and purchasing Web
media and direct mail lists.
Such similarities include targeting
by specific market segments, stratification of the business-to-consumer
vs. business-to-business arenas as well as the identification of
subtle nuances and variances in demographics, psychographics and
more.
Frankly, the transition from one
medium to the other (forgetting the enormous technological aspects
of the Web) is simple, as long as the marketer understands the key
difference. In the realms of direct mail marketing, the marketer
goes to the consumer (or target audience). On the Web, the consumer
goes to the marketer.
There has to be something compelling
for the consumer to go to a Web site. They either go to the site
through a prior or ongoing relationship or are coaxed to the sight
through banner advertising. There is a host of very hot firms that
deals with building the relationship that keeps consumers coming
back to Web sites. It's sort of like maxi marketing but virtual.
But before your interactive Web sessions
and relationship building activities with customers and prospects
begin, you must get them there first. Unfortunately, great creative
in the banners is not enough, if the banners are not on properly
targeted sites. And while there are services that would have you
believe a person visiting a golf or boating site will respond to
a financial services banner -- simply because they've done a demographic
overlay that shows golfers or boaters invest -- the "real-life"
outcome proves this wrong. It doesn't work this way on the Web.
If a person's mindset is in a "Web-golf"
mode, it is more than probable they are not visiting financial sites.
Remember that in the realm of the Web, the consumer (who wears many
hats as their purchasing habits and
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interests shift) goes to the marketer
they want to see on their time schedule, and not when you (as an
advertiser) want them to go.
Portal sites are another myth because
they are not primary market sites. They are gateways in which banners
on these sites serve a different role than banners placed on targeted
sites, banners triggered by keywords, or vertical areas of a portal.
Portal sites do serve a purpose for
marketers: They offer a good platform for targeting newcomers to
the Web, while also performing well for branding, sweeps and give-away
type offers. To surmise portal sites as a marketing tool, they perform
adequately for the short-term offers as mentioned. However, they
are not the right choice for long-term relationship-building activities.
Long-term relationship building is
dependent on the selection of sites that have a market affinity
to the products and services you are offering. If you are offering
discount brokerage services, your Web media plan should place you
on financial and investment related sites.
It's a baseline marketing tactic
that makes sense and works -- "primary placement on primary market
sites."
And with a targeted campaign in place,
make sure you test a control banner. This will give you the opportunity
to fine tune the creative of the banner so you can maximize its
performance. As part of any relationship building activity, you
will need to ethically gather information from your site visitors.
This will act as a core for enhanced database marketing activities,
so you can establish a "need" for the individuals to return to your
site and transact business with your company.
Most importantly, you need to have
the technologies in place to track your impressions and click-throughs
(per site, per banner), as well as the mechanisms to calculate your
return on investment. Without it, you're throwing your hard-earned
advertising dollars into the vastness of cyberspace.
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