By
Roy Schwedelson
The M Economy.
Just when we all thought it was safe to resume our traditional direct
marketing careers a new initial threatens our karma. Like dot and
@ and E, M is now on the horizon.
In each of the
earlier interactive incarnations direct marketers waited on the
sidelines, some say too long others say not long enough to jump
into the marketplace. The understanding of what these electronic
marketplaces meant to all of us came like a tidal wave that spread
over the past five years.
The M Economy,
which we will all be marketing in shortly, is what the pundits call
wireless technology. The surprise is, unlike all the above 'new
economies' this one has been around us for a very long time.
Cellphones and
PDA's (personal data assistant) are not the only wireless technologies
that make up the M (for mobile) economy. Soon GPS in automobiles,
laptops unplugged in airport lounges and smartcards will all be
part of the wireless explosion. All of them will be carrying messages
urging the consumer or businessperson to take an action. That of
course is where we come into the picture.
Targeting the
message to the correct person, location and how the offer gets transmitted
and presented will fall on the Direct/Interactive community. I also
wouldn't want to forget the tracking of all those variables, that
is direct marketing measurement.
How does all
of this get done?
It has been happening for a very long time.
We will have to know where a person is. Second, how do we deliver
the message? That too has been happening for quite a while.
Of course swiping
a card in a grocery store will immediately cause a database to call
into action a variety of exciting offers and they will be specific
to the person who carries that card. By now this technology is old
school, but it is considered M.
Remember going
to Disneyland or Disneyworld, remember turning the radio to a certain
local Disney station for key information as you enter the park?
This is wireless (radio but wireless) and is the beginning of the
M Economy.
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Boaters know
about GPS or Global Positioning Satellite technology that pinpoints
a position on earth by longitude and latitude. Of course, it is
now available in autos. Soon commercials will come over the screen
as you pass a mall or auto dealer. This type of pinpointing will
also be sent to the cellphone or PDA.
All of this
has been around for a long time. Recently, some companies have started
to experiment with targeting the M community without GPS. They've
announced 'new' methods of placing where an individual is via the
cellphone through a concept called triangulation. Basically, crisscrossing
radio or phone signals to target a device.
Many of us will
remember the old black and white movies depicting the valiant French
resistance group, hidden in the attic of a farmhouse listening to
the crackling short-wave radio with the 'announcements' from London.
Outside the Nazis cruised closer and closer with several vehicles
trying to locate the signal. Their methodology was triangulation.
The heroes always escaped in time.
The M Economy
is not new. The difference now is we are going to have to ask permission
of individuals before we market to them through this medium. That
may be the big lesson of the last five years.
The permission
cannot be a casual thing. Consumers will not enjoy charges to their
cellphone bills. Verification of Opt-in will become an industry
unto itself. Databasing of this type of information will outmode
all current privacy discussions and legislation. The very mobility
of the technology may actually restrict how it may be used.
How we devise
ways to get the population to Opt-In to the M, E or Dot marketplaces
will be more important than the technology.
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