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Without doubt, the Web
has been accepted by marketers as a targetable, measurable and results-oriented
medium. The components of the Web-advertising model parallel the
traditional activities performed within the direct response marketing
arena.
These parallels have
made the Web a comfortable medium for those who understand the principles
of direct marketing.
While the CPM pricing
model, which is based on cost-per-thousand impressions, has become
the accepted standard for advertisers, a model based on cost-per-click
has been a topic of discussion. Let's take a closer look at the
two pricing models and their effects on the Web as a direct response
medium.
The cost-per-impression
pricing model was one of the earliest web pricing models, in addition
to a model based on a flat monthly rate. What really secured the
CPM pricing model was the sophisticated tools for measurement, reporting
and tracking. Back-room server-side software brought a whole new
level of sophistication and information to advertisers, specifically
quantifiable impression and click-through levels.
You can look at the
overall impressions delivered by carefully selected sites as being
analogous to a targeted prospecting universe. The banner's creative
is a hybrid combination of a direct mail piece's outer envelope
as well as the offer, with its localized "call to action" being
a click.
The cost-per-click pricing
is exactly as it is titled -- the advertiser pays based on the number
of clicks received. From the outset, it sounds like a good deal.
The
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problem is that for true
direct marketers, the cost-per-click hinders the "direct response"
element from the Web. It does this by inhibiting a marketer's flexibility
in changing the creative/offer because of the pricing structure.
Let's take a closer look.
The math is fairly straightforward.
Let's use as an example a CPM model priced at $20/M. At 100,000
impressions, that costs the advertiser $2,000. To spend the same
$2,000 in a cost-per-click model, we could pay $1 per click (a typical
cost-per-click price) for 2000 clicks.
In the CPM pricing model,
the overall cost is fixed, with the variable being our response
rate. In the cost-per-click model, the cost is directly proportional
to the response rate. The removal of the fixed cost, regardless
of the response rate, is what eradicates the "direct response" component
when using the cost-per-click model.
Why? Well, as a direct
marketer, you would mostly likely be inclined to change your banners,
testing different creative/offer bundles. Perhaps you are going
to introduce a special premium, which is going to give a sharp rise
in your click-through rate. Or, perhaps you are changing your sales
model to perform a multi-staged sales effort -- so you're giving
away something for free in exchange for acquiring U.S. and/or e-mail
address information. With the cost-per-click model, you wind up
getting penalized for generating more responses. While the cost-per-click
is an attractive package up front, its attractiveness quickly wears
off as an entrant in the web-marketing arena turns from "amateur"
to "pro."
In my opinion, the cost-per-thousand
model makes much more sense through the eyes of the marketer. It
allows someone who knows what they're doing to take true advantage
of this interactive and flexible direct response medium.
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